Signed in as:
filler@godaddy.com
Signed in as:
filler@godaddy.com
Effective Date: May 28, 2026
This Managed Services Agreement (“Agreement”) is entered into between JR Computer Repair (“Provider”) and the Customer (“Client”).
Provider agrees to provide managed IT services as described in the applicable proposal, invoice, service agreement, or statement of work, which may include:
Services not specifically listed may be billed separately.
Unless otherwise specified:
The Client agrees to:
The Client remains responsible for all business decisions regarding the use of technology.
The Client authorizes Provider to remotely access computers, servers, network devices, and cloud services as necessary to provide support.
Provider will make reasonable efforts to protect Client data and confidentiality during service delivery.
While Provider may implement security best practices, no cybersecurity solution can guarantee complete protection against:
Client acknowledges that cybersecurity risks cannot be completely eliminated.
Provider may monitor backup systems but does not guarantee:
Client is responsible for verifying the adequacy of backup and disaster recovery procedures.
Provider is not responsible for failures or outages caused by:
Examples include Microsoft 365 outages, internet outages, cloud service interruptions, and manufacturer defects.
Provider will make commercially reasonable efforts to respond according to the following guidelines:
Priority Description. Target Response
Critical Business operations down. 1-4 Business Hours
High Major service disruption Same Business Day
Medium Limited functionality Next Business Day
Low General requests 1-3 Business Days
Response times are goals and not guarantees unless otherwise stated in writing.
Managed services are billed monthly unless otherwise agreed.
Invoices are due upon receipt.
Provider reserves the right to suspend services for accounts more than 15 days past due.
Late fees may apply to overdue balances.
All equipment remains the property of the Client unless leased or otherwise specified.
Software licenses, subscriptions, and cloud services remain subject to the applicable vendor’s licensing terms.
Both parties agree to maintain the confidentiality of proprietary business information obtained during the course of service.
This obligation survives termination of the Agreement.
To the fullest extent permitted by law, Provider shall not be liable for:
Provider’s total liability shall not exceed the fees paid by Client during the three (3) months preceding the event giving rise to the claim.
This Agreement shall remain in effect until terminated by either party.
Either party may terminate with thirty (30) days written notice unless otherwise specified in a separate service contract.
Outstanding balances remain due upon termination.
Provider shall not be liable for delays or failures caused by events beyond its reasonable control, including:
This Agreement shall be governed by the laws of the State of Arizona.
JR Computer Repair
Website: JRCompu.com
Phone: (520) 271-2329
Email: jrosales@jrcompu.com
By using Provider’s managed services, the Client agrees to the terms of this Agreement.
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